• How to install the unit?

    Please refer to the installation manual provided with the unit or log in to your customer account to download it. You can also watch our videos at the following link:

  • How to connect to the management space?

    Click on the link below or type it into your browser's search bar: https://www.forfaio.fr/app/

  • How do I delete my user account on the site?

    To delete your user account, please follow the procedure below in 4 simple steps: Identify the establishment or account manager associated with your user account. You should find this information in the welcome emails, invoices, or previous communications you have received. Write an email requesting the deletion of your account. Include your full name, the email address associated with the account, and the information of the establishment or account manager concerned. Clearly state that you wish to delete your user account. Send this email to the establishment or account manager identified in step 1. Make sure to use the email address associated with your user account to facilitate the processing of your request. Wait for confirmation of the deletion of your account. The processing time may vary depending on the establishment or account manager. Once the deletion is complete, you will receive a confirmation email. Note that deleting your user account will result in the irreversible loss of all data and information associated with it. Make sure to back up or transfer any important information before proceeding with the deletion.

  • Does your site comply with GDPR?

    Yes, our site complies with the GDPR, which is a regulation of the European Union aimed at protecting the personal data and privacy of EU citizens. We have implemented several measures to ensure the security and confidentiality of your data: Informed consent and ability to withdraw consent. Transparency about the collection, use, and necessity of your data. Right to access, rectify, delete, and transfer your data. Use of security protocols and technologies to protect your data. No sale of your data to third parties and requirement of GDPR compliance for partners. Internal analysis conducted on anonymized data. For any questions regarding our GDPR compliance, please contact us at [email protected].

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